General

We consider your making an appointment as agreement to our terms and conditions. These conditions below do not in any way affect your statutory rights protected under Japanese law.

Privacy & Personal Information

GOLD SALON TOKYO (Operated by SHIAWASE MARIO Co;Ltd.) respects and protects all client personal information. Your name, email addresses, phone numbers and/or social media account details collected by us to create your client profile will never be transferred, sold or traded to any other third parties under any circumstances without your permission granted to do so.

Reservation and Cancellation Policy

• As a client of Gold, you agree to give the salon a minimum of 2 days notice of any changes to your appointment including changes of requested services, rescheduling and cancellation.

Failure to do so will result in a late cancellation charge being applied to your account to be paid at your next visit or deducted from any deposits paid prior to your appointment. The current charges are as follows:

• 50% of the booked service charge for cancellation the day before your appointment (until 6pm).
• 100% of the booked service charge for cancellations on the day of your appointment (including the previous evening after 6pm).
• This includes failure to turn up “No Shows” or sudden cancellations due to illness.
• Arriving late to your appointment inconveniences other clients and creates a disturbance to our salon atmosphere. If you believe you will be in excess of 15 minutes late, we request you please call the salon to check if it will still be possible to access that appointment. In the event of lateness causing the appointment to be cancelled, such cancellations will be treated as a late cancellation/no show and the above late fees will be applied to your account, payable at your next salon visit or deducted from any deposit held.
• Gold reserves the right to make additional charges to your service bill in the event of excessive use of our products. Those additional charges will be capped at a maximum of 10% of the total cost of your bill on the day.

About Allergies

• We request all new clients to disclose to us any prior history of allergic reactions from hair products before making your appointment so we may set up a short appointment to apply a “Patch Test”. Simply put, a patch test is an application of a very small amount of product, most often hair dye, to the skin behind the ears which is then covered with a small plaster or band aid. After a duration of 24 hours, if no redness, swelling, itchiness or other discomfort is observed, then it is considered safe to proceed with the chemical based hair service.

Our Guarantee

• Gold Salon Tokyo accepts limited responsibility for any problems that may arise from your level of satisfaction with your hair. If we judge that something needs adjusting from a technical perspective, we will carry out the further work at our expense.

When such a claim is made, it must be rectified within 10 days of the initial service. Claims of any kind made later than 10 days from your service day will be subject solely to our discretion.

This guarantee does not cover requested re-do’s where it is not about the quality of our work but rather a situation where a client has simply changed their mind as to their previous request.

Contact

If any of these terms and conditions are not clear please contact us from our contact page with any questions or concerns.